1. Introduction

These Terms and Conditions of Sale ("Terms") govern the sale of products by ELNAF Oy, a Finnish private limited company ("ELNAF," "we," "us," or "our"), to its customers ("Customer," "you," or "your"). These Terms apply to all sales, whether conducted through our website (elnaf.fi, the "Website") or by other means, unless otherwise expressly agreed in writing.

2. Definitions

• Consumer: A natural person acting for purposes outside their trade, business, craft, or profession, as defined by the Finnish Consumer Protection Act.
• Corporate Customer: Any legal entity or individual purchasing products for purposes related to their trade, business, craft, or profession.

3. Scope of Application

These Terms constitute the entire agreement between ELNAF and the Customer regarding the sale of products and supersede all prior or contemporaneous communications and proposals, whether oral or written. Where the Customer is a Consumer, as defined by the Finnish Consumer Protection Act, the mandatory provisions of Finnish consumer protection legislation shall apply.

4. Website Use and Intellectual Property

• Website Use: You agree to use the Website in compliance with all applicable laws and regulations. You shall not interfere with the proper functioning of the Website or attempt to gain unauthorized access to any systems or data.
• Intellectual Property: All content on the Website, including but not limited to text, graphics, logos, images, software, and trademarks, is the exclusive property of ELNAF or its licensors and is protected by Finnish and international intellectual property laws.

5. Order Placement, Acceptance, and Contract Formation

• Order Placement: Placing an order constitutes an offer to purchase the selected products under these Terms.
• Order Acceptance: ELNAF's acceptance of your order is expressly conditioned upon your assent to these Terms. A binding contract is formed upon our issuance of an order confirmation email.
• Order Cancellation: ELNAF reserves the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in pricing, or suspected fraud.

6. Pricing and Payment

• Prices: All prices are quoted in Euros and are exclusive of Value Added Tax (VAT) and shipping costs, unless otherwise stated.
• VAT: Applicable VAT will be added to the invoice at the prevailing Finnish rate, unless a valid VAT exemption applies.
• Customs Duties and Import Taxes: The Customer is responsible for any applicable customs duties, import taxes, brokerage fees, or other fees levied by the destination country.
• Payment Terms: Payment terms are as specified in the order confirmation or as otherwise agreed in writing.
• Secure Payment Processing: Payments are processed securely through a third-party payment processor. ELNAF does not store your full payment card details.
• Price Adjustments: ELNAF reserves the right to adjust prices prior to delivery due to significant fluctuations in raw material costs, exchange rates, or other unforeseen circumstances. For special order products, 100% prepayment is required.

7. Delivery and Risk of Loss

• Delivery Terms: Unless otherwise agreed, delivery is Ex Works (EXW) ELNAF's designated location (Incoterms 2020).
• Shipping Costs: Shipping costs are calculated based on weight, dimensions, and destination.
• Delivery Timeframes: Delivery timeframes are estimates and are not guaranteed.
• Risk of Loss: Risk of loss and title pass to you upon delivery to the carrier at the designated shipping point.
• Inspection and Acceptance: Upon receipt, you must inspect goods for defects. Any damage must be noted on the delivery document and reported to ELNAF within three (3) business days of delivery.

8. Returns and Refunds

• Return Period: Customers may return standard, unused products in their original packaging within 14 days of receipt.
• Return to Warehouse: Returned goods must be received at the ELNAF warehouse within 30 days of the original delivery date.
• Return Authorization: All returns require prior written authorization. Please contact us to obtain a Return Merchandise Authorization (RMA) number.
• Return Shipping: The Customer is responsible for all return shipping costs, unless the return is due to ELNAF's error.
• Restocking Fee: A restocking fee of 25% of the purchase price (minimum €30) may apply.
• Refund Process: Upon receipt and inspection, ELNAF will process a refund to the original payment method, less any applicable fees.
• Exceptions: Custom-made cables or products specifically ordered for the Customer are only returnable if the delivered product does not match the order.

9. Warranty

• Manufacturer's Warranty: Many products sold by ELNAF are covered by a manufacturer's warranty. Terms vary by product and manufacturer.
• ELNAF Warranty: If no manufacturer's warranty is provided, ELNAF warrants products will conform to specifications for twelve (12) months from delivery.
• Warranty Claims: Please contact us with your order details and a description of the defect.

10. Limitation of Liability

To the fullest extent permitted by applicable law, ELNAF shall not be liable for any indirect, incidental, special, consequential, or punitive damages. ELNAF's total liability for any claim shall not exceed the total amount paid by the Customer for the relevant products.

11. Force Majeure

ELNAF shall not be liable for any failure or delay in performance caused by a Force Majeure event, including but not limited to acts of God, war, strikes, government regulations, or other events beyond our reasonable control.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Finland. Any disputes shall be resolved exclusively by the competent courts of Finland.

13. Entire Agreement and Amendments

These Terms constitute the entire agreement between ELNAF and the Customer. ELNAF reserves the right to modify these Terms at any time by posting the revised Terms on the Website.

14. Export Control and Compliance

• Compliance: The Customer agrees to comply with all applicable laws, regulations, and government orders, including trade restrictions.
• Indemnification: The Customer agrees to indemnify and hold ELNAF harmless from any damages or losses resulting from non-compliance.

15. Contact Information